HOW TO START YOUR EXAM - WebCam Proctor (Examity) Appointments
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***EXPECT DELAYS: EXAMITY IS EXPERIENCING DELAYS DURING THE PANDEMIC (COVID-19)
How to Reduce Delays?
- Read the Below Information and Helpdesk Articles
- Rush Hour for Proctoring
- 4:30-10:30 pm ET (Eastern Time) is the busiest time for proctoring with Examity
- Schedule your exam at non-rush hour times
- Technical Issues - Be your own advocate
- If it takes more than 15-20 minutes to problem solve an issue, ask your Examity proctor to refund and cancel your appointment
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FOR QUESTIONS: If you have questions about your exam appointment, please contact UNC Online.
Do NOT contact Examity about your exam appointment.
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IMPORTANT REMINDERS
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VIEW EXAM APPOINTMENT: To learn how to view your exam appointment, you must log into UNC Online. To learn how to log-in, click here.
CANCEL or RESCHEDULE: If your exam window is open and you have not taken your exam then you can reschedule or cancel your exam appointment. To learn how, click here.
EXAM: You are REQUIRED to know how to find your exam in your University’s LMS (i.e., Canvas, Blackboard, PeopleSoft, etc). The Examity proctor will ask you to navigate to your exam, so you must know where it is located in the LMS.
CANNOT FIND EXAM: If you do not know where the exam is located then you either need to (1) Contact your instructor for this information and/or (2) Reschedule your exam appointment until you receive this information from your instructor. NOTE: Often, instructors include the link to their exam in their course syllabus or on the online course page in the LMS. To learn how to reschedule your appointment, click here.
PRIVATE LOCATION: You are required to take your exam in a private location (e.g., bedroom with closed door, office with closed door, private room in a library with a closed door. To learn more, click here.
REQUIRED and PROHIBITED MATERIALS: Certain materials are required of students for every, single exam appointment. Other materials are prohibited. To learn more, click here.
CHROME or FIREFOX: When accessing UNC Online, use either Chrome or Firefox.
NO CHROMEBOOKS, TABLETS, SMARTPHONES: The following devices are NOT supported: Chromebooks, Tablets, Smartphones. To learn more about the required equipment, click here.
MAC and SAFARI: The use of a MAC is supported with Chrome or Firefox. To learn more, click here.
INTERNET SPEED: Internet speed must be at least 2 Mbps download and 2 Mbps upload. To learn more, click here.
FEES and REFUNDS: First Hour Price: $11.00. Additional Hour Price: $6/Hour. NOTE: Prices are not prorated; any portion of an hour is priced in one hour increments. Example: a 90 minute exam = $11 (for the first hour) + $6 (for the additional 30 minutes).
No-shows - A $5.00 payment will be required for any no-shows for webcam proctoring. NOTE: Students are given a 30 minute courtesy to start their exam. At 30 minutes past the student’s scheduled exam appointment, the appointment will be cancelled and the student will not be eligible for a full refund on the missed appointment.
Technical Issue - As a courtesy, Examity will refund students if their appointment has a technical issue that prevents the appointment from occurring. NOTE: Coming to the appointment with incorrect equipment (i.e., Chromebook, Tablet, Smartphone) does not fall into the category of technical issues. Be sure to understand the equipment, internet, operating system, and other requirements for your Examity appointment. Click here to learn more.
Refunds take 3-5 business days for Examity to process. Click here to learn more.
ACADEMIC INTEGRITY and PROFESSIONAL CONDUCT: Academic Integrity and Professional Conduct Standards apply for all exam appointments.
EXAM SECURITY PROTOCOLS: Please be aware, it is possible that the Examity proctor MAY stop you during your exam and ask you to perform a room scan, ask you questions, etc. This is a security precaution Examity proctors must follow, based on alerts on the Examity side. This does NOT mean that you are in trouble, but it DOES mean an alert was triggered on the Examity side, which caused the proctor to need to perform security proctols. Your patience and compliance is appreciated and required if this happens.
START EXAM NOW: The ‘Start Exam Now’ link ONLY shows up in UNC Online 15 minutes in advance of your scheduled appointment date and time (see below for info about time zones). This link will NOT automatically appear if you have logged into UNCO greater than 15 minutes in advance. If you do log into UNCO 15 minutes in advance then you will need to RELOAD/REFRESH your UNCO exam appointment page in order to see the ‘Start Exam Now’ link.
TIMEZONE OF APPOINTMENT: The timezone of your appointment defaults to the time zone of the device you used when you scheduled your appointment.
30 MINUTE COURTESY: Students are given a 30 minute courtesy to click on the ‘Start Exam Now’ link in UNC Online. At 30 minutes past your scheduled exam appointment, the ‘Start Exam Now’ link will disappear, your appointment will be cancelled as a ‘No Show,’ and you will not be eligible for a full refund on the missed appointment. For more information on Examity's Cancellation & No Show Policy, click here.
PROFILE INFORMATION: The FIRST TIME YOU USE the WebCam Proctor (Examity), you will be prompted to set up your profile. Your profile is required information that will be used by Examity proctors to authenticate you for each exam appointment. The required profile information includes:
- A computer requirements check
- Verification of your name, email, phone number, timezone
- Upload of your valid, legible, government or university issued photo ID
- Three security questions & answers
- Final verification of your name
EXAM TIME BEGINS: The time for your exam DOES NOT begin until after you complete the authentication process and the exam has been opened, via the password, by the proctor. To learn more, click here.
NOTE: The WebCam Proctor (Examity) can only be used for web/online exams.
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ON THE DAY OF YOUR EXAM APPOINTMENT
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On the day of your exam appointment and no more than 15 minutes prior to your scheduled appointment:
- Log into UNC Online
- Navigate to the exam appointment
- Start Exam Now: In UNC Online, on the date, time , and time zone of your exam appointment, click ‘Start Exam Now.’ This will route you to Examity. NOTE: The timezone of your appointment defaults to the time zone of the device you used when you scheduled your appointment.
- Examity - Authentication Process and Start Exam: In Examity, select the ‘Start Exam’ tab. Click on ‘Connect to Proctoring’ to initiate their exam appointment. First time users of Examity will create their profile before starting the exam. Returning students will simply click ‘Connect to Proctoring’ and will begin the Zoom set up process to be connected to the Examity proctor.
***Live Chat*** If you have questions, while waiting for your proctor, click on ‘Live Chat’ to connect with an Examity Representative.
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REMEMBER: The time for your exam DOES NOT begin until after you complete the authentication process and the exam has been opened, via the password, by the proctor. To learn more, click here.
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- PROFILE INFORMATION: The FIRST TIME YOU USE the WebCam Proctor (Examity), you will be prompted to set up your profile. Your profile is required information that will be used by Examity proctors to authenticate you for each exam appointment. The required profile information includes:
- A computer requirements check
- Verification of your name, email, phone number, timezone
- Upload of your valid, legible, government or university issued photo ID
- Three security questions & answers
- Final verification of your name
- My Profile: To create your profile, click the, “My Profile” tab on your Examity dashboard.
- Enter Profile Information: Once on the “My Profile” page, click the “Edit” button under “Account Information” tab.
- Time Zone and Phone Number: Select your time zone and enter your phone number. Click the “Save” button.
- Identification: Upload your valid/legible photo ID.
- Challenge Questions: Select and answer three (3) security questions.
- Digital Signature: Enter your digital signature
- Zoom: Zoom is video conferencing software, used by Examity, to allow for you to meet virtually with your Examity proctor. If you have never used Zoom then you will be prompted to select, “Download and Run Zoom.” If you have used Zoom previously, then it should launch automatically.
- Launch Zoom: Once the Zoom installation is complete, click the hyperlink “Click Here” to launch Zoom.
- Join with Computer Audio: Join the Zoom meeting with the Examity proctor by selecting, “Join with Computer Audio.”
- Start Video: Select “Start Your Video” to begin the virtual meeting and the proctoring session with the Examity proctor. REMEMBER: The time for your exam DOES NOT begin until after you complete the authentication process and the exam has been opened, via the password, by the proctor. To learn more, click here.
- Speed Test: If there is a significant lag or pixelated webcam or audio then the Examity proctor will perform a speed test in order to determine issues with the student’s connection due to internet/bandwidth. NOTE: The speed test could potentially be performed anytime during the process if there is significant lag/delay. Most commonly, the speed test is performed during the set-up process, after the student and Examity proctor connect and before the authentication process begins.
- Authentication Process: After successfully launching into the proctoring session, the Examity proctor will initiate the authentication process. This includes exam rules, a 360° room pan and a desk sweep to make sure no unauthorized materials are present, and then a request for remote access to enter the password. To learn more, click here.
- Exam Instructions: The Examity proctor will read the exam instructions to you, and the proctor will ask for your assent after the instructions are read.
- Exam Link: When the Examity proctor asks, navigate to the Exam via the exam link in the University LMS (Canvas, Blackboard, PeopleSoft, etc.). The instructor has already shared this information with you via the LMS, syllabus, etc. NOTE: For questions about the location of the exam link, please contact the instructor directly.
- Multi-Factor Authentication: Some students will be required to use Multi-Factor Authentication in order to access the University LMS.
- Grant Permission: The Examity proctor is the only one authorized to enter the exam password. Click on “Grant Permission” to grant the Examity proctor permission to remote into your computer and enter the exam password. Students never see the password and are not authorized to enter the exam password themselves. For more information, click here.
- REMEMBER: The time for your exam DOES NOT begin until after you complete the authentication process and the exam has been opened, via the password, by the Examity proctor. To learn more, click here.
- Taking the Exam: You take the exam in the University LMS (i.e., Canvas, Blackboard, PeopleSoft, etc).
- EXAM SECURITY PROTOCOLS: Please be aware, it is possible that the Examity proctor MAY stop you during your exam and ask you to perform a room scan, ask you questions, etc. This is a security precaution Examity proctors must follow, based on alerts on the Examity side. This does NOT mean that you are in trouble, but it DOES mean an alert was triggered on the Examity side, which caused the proctor to need to perform security proctols. Your patience and compliance is appreciated and required if this happens.
- Submit Exam: Exam is submitted to the instructor via the LMS (i.e., Canvas, Blackboard, PeopleSoft, etc).
- Rescheduling: If something goes wrong during your exam appointment (i.e., technical issues) then the Examity proctor can cancel your exam appointment and refund you the cost of the original appointment.
- Is Exam window open? As long as your exam window is open and you have not taken the exam in the LMS (i.e., Canvas, Blackboard, PeopleSoft, etc.), you will be able to reschedule your exam via UNC Online. To learn how to reschedule, click here.
- Allow an Hour: If the Examity proctor cancels your appointment it can take up to an hour before you are able to reschedule in UNC Online.