Exam Password Doesn't Work/Missing
If the exam password does not work or is missing then the student will be prevented from taking the exam until the instructor provides the password (in the correct location) in UNC Online.
NOTE: The proctor should finalize the exam appointment as "Student showed up but there were issues." This allows the student to reschedule their appointment.
As part of this type of finalization, proctors should include details regarding the specific issue(s). These details create an “irregularity report” for the instructor to review and so they instructor can take action.
In addition, kindly refund the cost of the exam appointment to the student, if necessary.