After the Exam Appointment
Taken from the UNC Online Proctor Licensing Agreement.
After the exam is complete the proctor should: finalize the exam appointment, complete forms and send completed exam materials according to given instructor’s requirements, and follow up on payments from students, if necessary.
Finalizing Exam Appointment. Proctors are responsible for finalizing exam appointments as soon as the exam appointments are complete and on the same day that the exam appointments occur. There are four (4) ways to finalize an exam appointment:
- Student completed exam without issues, which should be used to indicate the student successfully completes their exam without any issues.
- Student showed up but there were issues, which should be used to indicate issues such as the below. As part of this type of finalization, proctors should include details regarding the specific issue(s). These details create an “irregularity report” for the instructor to review and take action, if necessary. Proctors should follow up with the instructor directly if additional information needs to be provided.
- password was incorrect or not in the correct place in UNCO
- technical issues such as the computer froze, the student was accidentally logged off, etc.
- student cheated
- No show, which should be used to indicate the student missed the exam appointment without informing the proctor.
- Cancelled, which should be used to indicate the appointment was cancelled.
Un-finalized Exam Appointments. Proctors are responsible for finalizing exam appointments immediately following the exam appointment and on the same day that the exam appointment is scheduled. Failure to finalize exam appointments may result in deactivation of the proctor’s exam proctoring license, at the discretion of UNC Online.
NOTE: If the exam window is open and the student either no shows then the student is prevented from rescheduling their exam appointment until the proctor finalizes the missed exam appointment as either “no show” or “cancelled.” It is imperative that proctors adhere to this finalization process for no shows or cancellations, as the rescheduling process ensures the exam window is still active and creates an accurate electronic paper trail for the exam appointment.
Since many of the cancellation requests are time sensitive, the proctor is responsible for finalizing these type request as soon as they are requested.
Exam Irregularity. Proctors are responsible for alerting instructors if there are issues, known as an exam irregularities, with an exam appointment. If one of the below issues occurs during an exam appointment then the proctor should finalize the exam appointment “with issues” and detail the issue. Some examples of exam irregularities are:
- Proctor successfully logs student into exam but the exam password does not work or is not in the correct location in UNC Online.
- Proctor successfully logs student into exam but the computer shuts down unexpectedly/power is lost/site logs a student off.
- Proctor successfully logs student into exam and there was noise/distractions during the exam appointment that the student complained about.
- Proctor successfully logs student into exam and observes the student appearing to be cheating.