Before the Exam Appointment
Taken from the UNC Online Proctor Licensing Agreement.
Accessing Exam Materials/Exam Information. Proctors are required to access exam materials/passwords through UNC Online two-four (2-4) days prior to the student’s exam appointment and store the exam materials in a secure location. NOTE: Proctors are responsible for keeping the exam secure and confidential at all times.
Exam materials/passwords are not provided via phone or email to proctors.
As long as the instructor has provided the exam materials/password, then four (4) days prior to the opening of the exam window, exam materials and exam passwords automatically appear for download in the proctor’s appointment schedule (and immediately if a student schedules their exam appointment within an active exam window).
Downloading the exam materials in advance ensures the following:
- If a download error occurs or questions arise, there will be time for the proctor to reach out to the instructor so the issue can be corrected and/or the proctor's questions can be answered.
- If UNC Online is unavailable (i.e., system goes down) students will still be able to take their exams because the proctor already has the exam materials available. NOTE: Downtime for UNC Online does not impact the university's learning management system such as Blackboard, Moodle, Canvas, etc.
- Proctors and instructors should never share exam passwords with students. Proctors must require the student to turn away from the computer screen when the proctor enters the exam password.
Prior to the exam appointment, proctors should perform a check of proctoring facilities and equipment for operating condition and security; check rest rooms for security, if feasible; ensure that all necessary equipment is in proper working order; communicate necessary information to students, including instructor requirements to the student; collect payment if a fee is charged for proctoring services; and inform students to be prepared to leave unnecessary personal items (including cell phones) in their car, home, or in a bag that can be placed in a secure location while the exam is in progress.