Why Can't A Student Select Me As Their Proctor?
A student may contact you, indicating they cannot select you to proctor their exam. Ask the student to look at the area, under your proctor name, to view the reason why.
There are 3 common reasons why students cannot select a proctor: (1) you cannot provide close and constant exam proctoring, (2) your exam scheduling lead time, and/or (3) you do not have availability/capacity.
Close and Constant Exam Proctoring
Some instructors require their exams to be monitored closely. This feature is called "Close and Constant" supervision..
Your license may not provide this level of proctoring supervision. NOTE: As a matter of policy, UNC Online does not allow libraries to offer close and constant supervision. This policy is in place because a library’s main responsibility is to its patrons. Therefore, library staff are not able to absolutely monitor a student’s exam from beginning to end.
Exam Scheduling Lead Time
Your proctoring license may require exam appointments to be scheduled a certain number of days in advance.
NOTE: If you have a scheduling lead time set up and you would like to accommodate the exam appointment then you need to override the lead time.
No Availability And/Or Capacity
Your proctoring license may not have any availability and/or capacity during the student's exam window.
If you would like to accommodate the student then you need to edit your availability and/or capacity.
NOTE: In some situations, you may need to adjust both your scheduling lead time and availability/capacity.