Why is my student not able to select a certain proctor?
A student may contact you, indicating the proctor they want to use/have used before is grayed out and they cannot select you to proctor their exam. Ask the student to "mouse over" the grayed out area to view the reason why.
There are 3 common reasons why proctors are grayed out: (1) they cannot provide close and constant exam proctoring, (2) they have an exam scheduling lead time, and/or (3) they do not have availability/capacity.
Close and Constant Exam Proctoring
Some faculty require their exams to be monitored closely. This feature is called "Close and Constant" supervision..
Some proctoring licenses may not provide this level of exam proctoring supervision (e.g., As a matter of policy, UNC Online Exam Proctoring does not allow public libraries to offer this service. This policy is in place because we understand a public library's main responsibility is to its patrons. Therefore, they are not able to monitor a student taking an exam from beginning to end.)
Exam Scheduling Lead Time
The proctor requires exam appointments to be scheduled a certain number of days in advance.
NOTE: If a proctor has a lead time set up and they would like to accommodate the exam appointment then the proctor can override the lead time by going to the "Lead Time Override" tab (click here to learn more about lead time overrides).
No Availability And/Or Capacity
The proctor may not have any availability and/or capacity during the student's exam window.
If a proctor would like to accommodate the student then they need to increase their availability and/or capacity. The proctor can do this by going to the "Settings" tab (click here to learn more about adjusting your availability and capacity).
NOTE: In some exam appointment situations, the proctor may need to adjust both your scheduling lead time and availability/capacity for some students.