Who should I contact if I need help?
NOTE: If you have a question about an exam appointment (for example, returned or missing exam materials), contact the proctor for help. The proctor's contact information is included on your UNC Online "Class Roster" tab.
For assistance with exam proctoring please login to UNC Online and click on "Contact" to create a ticket.
If you cannot login to UNC Online then go to the UNC Online Help Center, go to the "Proctoring" column and click on "Contact." See below screenshot.
The ticketing system will route your question to the correct contact person and will allow the entire UNC Online team to view the ticket (this is efficient when someone is out of the office).
How do I submit a ticket?
- Visit http://online.northcarolina.edu
- Click "Login" (located in the upper right corner)
- Select the appropriate category
- Enter your credentials
- Click "Contact" (located at the top of the page)
For more information on how to login to UNC Online please visit https://unconline.zendesk.com/hc/en-us/sections/201375286-Login-Information
NOTE: There is not a 24 hour support line for the exam proctoring network. Tickets will be answered as soon as a staff member is available, typically within 24 hours. Typically, inquiries submitted on weekends or holidays are answered on the next business day.
If the ticketing system is not available please call +1 (844) 334-3182 for assistance.