Who should I contact if an exam password is incorrect?
UNC Online Exam Proctoring does not release exam passwords to students.
As a reminder, proctors and instructors should never share exam passwords with students.
Proctors must contact the instructor if an exam password is incorrect (only the instructor has access to the exam password). The instructor's emergency contact information is included on the proctor instruction sheet.
Exam password tips:
-Exam passwords are case sensitive. Have you double checked your caps lock button?
-'l' (L), '1', 'O' and 0 can be easily confused. Are you entering the correct letter or number into the password field?
-A student can schedule multiple appointments with the same proctor. It can be easy to mix up exam materials. Are you viewing the correct exam materials/password?
-Students may have more than one online exam. Is the student selecting the correct exam?