You must log into UNC Online to reschedule or cancel your appointment. If possible, cancel or reschedule your appointment (at a minimum) 24 business hours in advance. The "Reschedule" button and "Cancel" button are located in the "Actions" row of your scheduled appointment.
If you prepaid for your appointment, please contact the proctor to discuss their refund policy. You can access the proctor's contact information by clicking on the "View Requirement" buttons (located in the "Actions" row of the scheduled appointment).
If you missed your appointment, the proctor must finalize the missed appointment as "No Show" or "Cancelled". This action will permit the "Reschedule" button to appear in your UNC Online account (if the exam window is still open). You can send the proctor a reminder message to finalize your appointment by clicking on the "Request Reschedule" button*.
If your exam window has closed, you must request an exam extension from your instructor (only your instructor can extend the exam window). Your instructor can view instructions for extending the exam window at https://unconline.zendesk.com/hc/en-us/articles/206305063-How-do-I-extend-an-exam-window-for-an-individual-student-. After your instructor extends the exam window (and, if necessary, the proctor finalizes your missed appointment) the "Reschedule" button will appear in your UNC Online account.
The rescheduling process will automatically release your exam materials to the proctor's UNC Online account and list the appointment in your instructor's UNC Online "Class Roster" tab.
* The "Request Reschedule" button is not available for webcam appointments. If you miss a webcam appointment, and the proctor has not yet cancelled your appointment, you must contact the webcam proctor for assistance.
Please email email@example.com (include firstname.lastname@example.org on the message) to request for the webcam proctor to cancel your appointment. Send the email from your university email account and include your name, school, the date and time of your appointment. Also, confirm if you would like a credit or refund for the appointment.
Your must cancel or reschedule your webcam appointment 24 hours in advance. If you fail to show up for your exam without notice, you will not be eligible for a refund. You can send an e-mail to email@example.com to request a refund. Please include your name, school, the date and time of your appointment and reason you missed the appointment.